Customer Service Accelerator for commercetools

Offering Seamless Customer Service Solutions

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Revolutionizing Customer Services & Support for commercetools

Organizations are constantly seeking to implement a Customer Service module for their eCommerce businesses. Royal Cyber’s Customer Service Accelerator for commercetools facilitates agents to perform day-to-day operations related to customer requests and queries such as order details, login, and promotion issues, including personal assistance, and much more. It also equips customer service agents with complete insights about the end customer and their journey to provide better and quicker solutions.

B2B Ecommerce Mobile

The Solution

Plug & Play Accelerator

Designed for Customer Service Agents to Resolve Issues Quickly

Bespoke
Features

Equipped with Unique Features for a Customized & Personalized Approach

Built using
MACH Principles

Leverage all Accelerator Functionalities and OOTB Features

Features of the Customer Service Accelerator

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Messaging

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CS Dashboard

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Order Management

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Customer 360 View

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Quotes

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Ticketing

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Subscription Management

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Ticketing SLA

commercetool-cart-management-icon

Cart Management

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Workflows Management

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Apps Plugin

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Team Management

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Product Search

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Personal Assistance

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Customization & Personalization

Royal Cyber’s Customer Service Accelerator for commercetools

The ideal Accelerator for any commercetools’ platform looking to implement customer service features to their system.

case-Study commercetools cs

Benefits of the Customer Service Accelerator

  • Easy plug and play Accelerator available on commercetools’ Merchant Place
  • Improves usability, speed, and efficiency through the use of a single, highly responsive interface for handling all sales and customer interactions
  • Offers real-time, contextual, relevant, and personalized customer service and sales support
  • Reduces shopping cart abandonment by providing online support to the customer while ordering resulting in increased conversion rates and generating more revenue
  • Enhances customer satisfaction through transparency, agility, and overall user experience
  • Provides customer information through the Customer 360º View by combining data from different sources and making it usable for other processes
  • Supports multi-tenancy for streamlining personalized services to customers of multiple brands
  • Improves service efficiency and enhanced sales enablement

Let’s talk
About your eCommerce
website.

 

Tell us about your business and let’s explore how we can innovate together.

Sales Team

1.630.355.6292
[email protected]
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