As a ServiceNow Premier Partner, our team is committed to helping enterprises better understand how they can achieve excellence by leveraging the various capabilities of the Now Platform. We share a monthly recap of our latest updates, customer stories, and insights into the latest ServiceNow technology.
Knowledge Bridge: Custom RC Solution that Brings ServiceNow and Microsoft Copilot Together to Improve Knowledge Management
Knowledge management is vital for effective decision-making and problem-solving. However, many enterprises struggle with consolidating their knowledge due to the fragmented information being housed across multiple siloed systems. This difficulty in searching and sharing information across the organization hinders efforts to leverage the organization’s knowledge. Understanding the need for better knowledge management solutions, our ServiceNow team has integrated ServiceNow with Microsoft Copilot to create a unique solution- Knowledge Bridge, which streamlines knowledge discovery and presents it through the UI of Microsoft Teams for end-users.
Enhance productivity, improve collaboration, and reduce response times with Knowledge Bridge:
ServiceNow Insights from RC: All You Need to Know About ServiceNow Xanadu Release
The ServiceNow Xanadu Release is finally here and slated to bring change and enhancements to multiple enterprise functions. Our expert covers everything you need to know about this latest ServiceNow release in our latest blog, which includes:
- Latest product releases, including Service Reliability Management for IT teams, Leader Hub for ServiceNow HRSD, Smart Assessment Engine for ServiceNow GRC, and ServiceNow IDE for hyper-automation solutions.
- Updates for popular ServiceNow products that focus more on AI-based automation to manage the enterprise efficiently.
Find out more about what the ServiceNow Xanadu release notes mean for how your business will function:
Customer Success Stories: ServiceNow CMDB Series
As part of our customer story collection, we share how our team used ServiceNow CMDB to help Texas Roadhouse resolve several IT issues.
Improving User Experience with Service Catalog, Service Portal, Virtual Agent, and Mobile (Part 6)
The client struggled to address end-user issues due to tickets being created via email and zero presence on mobile and virtual agent interfaces. This led to low customer satisfaction and engagement. Our team helped the client address these issues by leveraging several ServiceNow products, including Service Portal, Virtual Agent, and Mobile, to improve user accessibility and raise requests. Furthermore, by improving the service catalogs, the client was able to ensure differentiation between issues and service requests along with attractive catalog layouts.
Find out more about how we helped the client achieve a 98% decrease in costs by encouraging self-service interaction:
Faster Incident Resolution with ServiceNow and SolarWinds Integration (Part 7)
The client’s CMDB assessment revealed that incorrect data entries and missing configuration items (CIs) were causing long incident resolution times as the IT service desk struggled to associate the correct incident with the associated CI, thus hampering incident reporting. Poor record management led to issues with the client’s SolarWinds integration across multiple communication channels. With the help of our ServiceNow team, the ServiceNow SolarWinds integration was reconfigured to match the appropriate CIs, monitoring systems were upgraded, and the proper population of CIs on the client’s CMDB.
Learn more about how our approach reduced SLA breaches and ensured faster turnaround time for incident management:
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For more insights on the latest about ServiceNow solutions and services, contact us at [email protected].