Royal Cyber’s Rundown of the Latest Solutions from the ServiceNow Stable
October has been a fascinating month at Royal Cyber’s ServiceNow practice. With an increasing number of organizations turning to ServiceNow’s enterprise solutions to drive digital transformation initiatives, our team of experts is at the forefront of this major overhaul. This month’s rundown of resources highlights updates from the ServiceNow stable that are aimed at enhancing enterprise efficiency, productivity, and improving process excellence.
From client case studies to thought leadership insights on enhancing security, these resources provide critical guidance on all you need to know to kick-start your transformation journey.
Webpage | How ServiceNow SecOps Enhances Security
Digital transformation is a key facet of staying relevant in a highly digitized business landscape. While modernization is a top priority, enterprise security is a consideration that must not be overlooked.
This page provides key insights for enterprises that operate across multiple geographic locations; where adherence to strict security operational standards is the need of the hour. Reports show that the worldwide data security market is estimated at $97 billion, implementing full-size security frameworks is challenging and costly. This webpage gives an in-depth analysis of ServiceNow SecOps and its implementations in IT ecosystems.
Blog | Addressing ServiceNow Data Leaks with Security & Health Assessments
The recent data leak involving more than 1,000 instances showcases the risks organizations face when their ServiceNow platforms are not adequately configured and regularly assessed. Later investigations revealed that the exposures were largely down to outdated configurations or misconfigurations for access controls.
If you are looking for a deep dive into the data leaks with measures to stay safe, then this blog is a must-read. It takes you through a detailed analysis of ServiceNow’s Security and Health Assessment, along with consequences of not staying protected. Organizations that have not been affected by the data leak or are reeling under the fallout of this breach will gain significant insights through this 5-min read.
Case Study | Streamlining Database & Middleware Service Requests Catalog for a Leading Finance Company
Enhancing efficiency and accuracy of service request management for database and middleware services is a vital element of user success. The client in question is a large professional services firm that has its presence in 120 countries. Unfortunately for the client, there were significant inefficiencies in service request management particularly in database and middleware services.
By implementing new forms that addressed specific service requests and reducing the complexity of forms by creating a form for middleware; the client saw a 50% increase in customer activity. Additionally, there was a dramatic decrease in error rates (by 66%) and remarked improvement in user satisfaction. For mid and large sized enterprises that are struggling to manage service requests, this case study is a must read.
Case Study | ServiceNow SolarWinds Integration for Efficient Incident Management of Restaurant Chain
Large F&B businesses will benefit hugely from this case study involving one of the US’s largest restaurant chains. Like many businesses that operated a complex infrastructure of data silos, the client faced challenges with regard to data quality in their ServiceNow CMDB environment. As a result, operational data governance issues were impeding in process efficiencies.
By integrating data sets to reconfigure and reflect the correct Configuration Items (CI) the client was able to observe increased data accuracy. Royal Cyber also reviewed the channels for SolarWinds integration to reflect the correct source and ensured monitored systems were included as configuration items within the ServiceNow ecosystem.
Why Choose Royal Cyber for Your ServiceNow Solutions?
As a Premier ServiceNow partner, Royal Cyber stands out with a diverse range of top-tier ServiceNow services. Our highly skilled professionals specialize in various modules, ensuring your organization excels on this robust platform.
Connect with Us: Elevate your ServiceNow experience with unmatched expertise and commitment. Connect with a Royal Cyber expert today, to see how your organization can benefit from our solutions.