5 Change Management Best Practices to Implement in RPA
Asif Hussain
Practice Head – RPAJuly 16, 2024
Unlock Your Business Potential with RPA
Do you know that the main reason Robotic Process Automation (RPA) projects fail is a lack of effective change management? 44% of business processes, a majority, reported it to be the case, according to the Shared Services and Outsourcing Network’s (SSON’s) Global IA Report. What is change management? It’s “the process for examining, approving, testing, & installing a new piece of equipment, a cloud instance, or a new release of an application,” according to CIO, in terms of technology. In this blog, we will showcase “5 change management best practices”, specifically for deploying RPA projects.
- Pay Attention to Business, People & Technology:
The people and business process aspects of RPA implementation make change management a priority. A robotic process automation endeavor will fail if it is just approached from a technological perspective. Yet a lot of companies operate in that manner. When this happens, you can encounter pushback from managers and staff who don’t know how to use the technology or are afraid of it. Since you should be enhancing processes as you automate them, robotic process automation also necessitates process improvements. Users may oppose your robotic process automation program or even cause it to fail if your change management efforts are ineffective when it comes to people and procedures. To successfully manage change, you need the right mix of people, process execution, and technology. - Have a Distinct “after” Vision & Concrete Examples:
Theoretically, automation enables a business to rethink how it functions. It ought to take advantage of the possibility to streamline and rethink processes for the coming digital era. However, in reality, this scares workers. Therefore, you should only publicly declare your RPA projects if you have a proven vision. To put it another way, prepare to demonstrate, not to lecture. If not, your staff won’t comprehend what automation is, what it can accomplish, and why it should be implemented for their advantage. You can’t expect people to support something unless you give them some hard data to consider. If you accomplish this, your workers should support the effort by the time you have effectively communicated and educated them on a follow-up strategy. - Provide RPA Bots with Critical Process Instead of Employees:
Employees have typically kept detailed knowledge of processes and the best ways to accomplish them in their minds. Even if procedures have been written down, there are still some insider secrets and tactics that only your seasoned employees are aware of. Robotic process automation does more than merely automate manual activities; by capturing, recording, and digitizing process information, it has evolved into a priceless library of institutional knowledge. - Check the Value of the Technology & the Business:
Feasibility and worth are crucial. Technical viability is essential to achieving the theoretically predicted business value. Working in short, iterative cycles that produce quick results is the ideal way to accomplish this, as opposed to the conventional waterfall development method. During these “sprints,” you may confirm that you are progressing technically while also validating the business value. The robotic process automation system should also interact seamlessly with your current infrastructure, negating the need for major changes or upgrades. - Obtain Executive Support:
Attempting to modify your organization’s culture, organizational processes, and potentially even its structure will go lot more smoothly if you start at the top and get a senior executive to support your effort. Getting senior management to support this and ensuring that every employee is aware of the wider picture will go a long way toward gaining their support.
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Consider People as Well as Procedures
Businesses have often discovered that even the best technology deployed inefficiently or in a vacuum won’t produce long-lasting change. What is required is an integrated strategy that makes an effort to transform the organization by comprehending the relationships between people, processes, and technology.
In the end, companies that benefit the most from RPA projects will take into account both the demands of the business and the needs of the personnel. By explaining to them how the technology will benefit them by making their tasks less routine & freeing them up for higher-value work rather than trying to sell them on the benefits to the balance sheet or income statement. They will be convinced by doing this, which will benefit the business.
How Royal Cyber Can Assist
Get assistance in implementing robotic process automation solutions from our RPA experts. Our team can collaborate with your enterprise to integrate RPA with cutting-edge Artificial Intelligence/Machine Learning technology to help increase ROI and empower your digital workforce, all while reducing costs and enhancing customer experience. With our partnerships with RPA leaders, you can rest assured that only the latest innovation is part of your enterprise modernization. Get in touch with our experts for a free assessment to learn how RPA can be incorporated into your business structure for a complete digital transformation. For more information, you can email us at [email protected] or visit www.royalcyber.com
Author
Harini Krishnamurthy
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