Seamless Integration with Salesforce OMS and Oracle NetSuite: A Royal Cyber Perspective
Abhijeet Mishra
Senior Account ManagerAugust 8, 2024
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Navigating the eCommerce Technology Landscape
In today’s rapidly evolving eCommerce landscape, businesses faced the challenge of integrating multiple systems to ensure seamless operations. The need for efficient order management, accurate payment processing, streamlined shipment handling, and robust customer data management was more critical than ever.
Companies increasingly turned to powerful platforms like Salesforce Order Management System (OMS) and Oracle NetSuite to meet these demands. The true potential of these platforms was unlocked through expert integration, and this was where Royal Cyber Inc. excelled. Our expertise in developing and integrating Salesforce OMS and Oracle NetSuite applications ensured businesses could leverage these technologies to their fullest potential, driving operational efficiency and enhancing customer satisfaction.
Introducing Our Comprehensive Solution
Royal Cyber created a solution that involved Salesforce OMS and Oracle NetSuite Application Development & Integration Services. These services encompassed critical functionalities such as Payment Authorization & Capture, Shipment Management, Data Mapping, and API creation. Our expertise ensured that eCommerce platforms operated seamlessly, enabling businesses to focus on growth and customer satisfaction.
Key Solution Benefits
- Payment Authorization & Capture: In Salesforce B2C Commerce, our solution ensured simultaneous payment authorization and capture during checkout or order submission. We facilitated order detail retrieval from Salesforce OMS using API calls, enhancing the My Account -> Order History page experience in Salesforce Commerce Cloud.
- Shipment Management: By utilizing FarApp as a connector between Oracle NetSuite and Ship Station, we streamlined the shipment process, ensuring timely and accurate deliveries.
- Data Mapping: Our integration solution formed the backbone of seamless operations between Salesforce OMS and Oracle NetSuite. We managed the mapping of registered customers and products and the dynamic creation of new entities at runtime.
- API Creation: We developed necessary APIs in Oracle NetSuite to ensure smooth integration with Salesforce OMS, adhering to the Oracle NetSuite API Document specifications.
Transformative Use Cases Showcasing Operational Excellence
- Seamless Data Synchronization Between Oracle NetSuite and Salesforce OMS: We created External IDs in Salesforce OMS to facilitate efficient data synchronization with Oracle NetSuite, ensuring seamless data exchange and operational harmony.
- Optimized Order Creation Across Salesforce OMS & Oracle NetSuite: This multi-step process covered order creation, validation, and communication between platforms, including customer and product data management, API consumption, validation, and response handling for optimal performance.
- Comprehensive Full Order Cancellation Process: Our detailed process managed full order cancellations, encompassing customer consent, platform-wide order cancellation, refund initiation, and customer communication, ensuring smooth and transparent operations.
- Efficient Full Order Shipment Execution: We outlined the prerequisites and processes for executing full-order shipments, providing a comprehensive understanding of the end-to-end shipment process to ensure timely and accurate deliveries.
Overcame Customer Challenges: A Real-World Example
- Situation: An eCommerce retailer faced significant integration challenges, needing to synchronize data between Salesforce OMS and Oracle NetSuite. The existing systems needed to be aligned, leading to discrepancies in order management, payment processing, and shipment tracking.
- Task: The retailer aimed to achieve seamless data integration between Salesforce OMS and Oracle NetSuite to enhance operational efficiency and improve customer satisfaction.
- Action: Royal Cyber proposed a comprehensive solution that involved creating custom APIs, data mapping strategies, and integrating shipment processes using FarApp. We also ensured secure payment authorization and capture during the checkout process.
- Results: The retailer enjoyed streamlined operations with accurate data synchronization between Salesforce OMS and Oracle NetSuite. This Salesforce OMS Integration and Oracle NetSuite Integration improved order management, faster shipment processing, and enhanced customer experiences, ultimately driving business growth.
Conclusion
Feel free to reach out to learn more about this integration and how it can benefit your business. We can also connect you with our customers for firsthand insights. We look forward to welcoming you into our network of successful eCommerce businesses. For more information, you can email us at [email protected] or visit www.royalcyber.com.
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