SAP Hybris Commerce – Omni Channel Solution
Abdul Wahab
Director of Technology – SAPOctober 23, 2024
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Today’s businesses face enormous challenges to differentiate and meet the ever-changing behaviors of their buyers. Customers are more empowered than ever before; they are social, connected, well-informed, and they expect experiences that are no less than stellar.
A digital transformation is essential for organizations looking to deliver customer experiences that meet their expectations. This change will allow them to be more agile, ready, and responsive to capitalize on new opportunities as they emerge.
SAP Hybris Commerce drives the digital change that allows organizations to have Omni-channel services. SAP Hybris Commerce helps to integrate all digital and physical customer touchpoints onto a single and robust platform including online, mobile, point-of-sale, call center, social media, and print. It empowers to deliver exceptional, seamless customer experiences across industries.
Key Capabilities
- Product Content Management (PCM): Integrates with backend systems and combines various data domains onto a single platform with a scalable and user-friendly PCM solution. It ensures content uniformity across sales and service channels.
- Web Content Management: (Requires SAP Hybris Customer Experience) Creates highly personalized experiences across all channels and manages site content and layout from web content management that is fully integrated with PCM and Omni-channel commerce Solutions.
- Order Management for Commerce: SAP Hybris Commerce helps in managing customer engagements all the way down the order line, from checkout to final delivery and returns management with Omni-channel fulfillment options, such as Buy Online Pick up In-Store.
- Search and Merchandising: SAP Hybris Commerce simplifies when customers need to identify what they are looking for ,and fine-tune merchandising mix based on conversion attributes with intuitive search and merchandising capabilities, including faceted search and navigation.
- Advanced Personalization: SAP Hybris Commerce helps you boost revenue by providing your customers tailored content, using behavioral targeting to determine shoppers’ online histories and behaviors.
- Mobile: Sap Hybris Commerce offers mobile-specific tools, capabilities, and responsive page templates to make the mobile platform a strategic weapon for driving commerce.
- Customer Service: Empowers customer service agents with easier and faster access to the information they need to understand and quickly resolves customers’ problems.
- Bundling: Consolidates products and services to create unique and personalized offerings. Bundling provides the tools needed to manage and sell complex digital products and service bundles.
Business Benefits
- Interacts, attracts, and transacts with your customers when and where they want to – across all channels and touchpoints, anytime.
- Drives revenue and growth through your digital channels.
- Diversifies businesses by testing new markets.
- Win and keep valuable loyal customers by engaging them personally, with the help of relevant, contextual customer insights.
- Grow and expand your business with a platform that scales with you
How Royal Cyber can help?
- Experienced Partner, Efficient delivery
- Reusable frameworks & Accelerators for quick and flawless implementations
- Hybris Certified Consultants: We have Hybris certified consultants to ensure excellence in project deliveries.
- Lower cost of deployment: Our strategic offshore centers have enabled us to reduce costs and offer highly competitive rates to our valued clients.
- Flexible Delivery Model as per the Project Requirement
- 24/7 Tech Support
For more information email us at [email protected] or visit www.royalcyber.com.
Author
Poonam Chandersy
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