A Quick Look into What ServiceNow Premier Partner Royal Cyber has been up to in July 2024
Enterprise Copilot: Bringing Together the Power of ServiceNow and Microsoft Copilot
- HR Query Management
- Sales Support
- IT/Customer Support
- Procurement Management
- Knowledge Search
Latest ServiceNow Pages
ServiceNow Assist
ServiceNow CSM
ServiceNow IRM
ServiceNow Insights from RC: Improving Employee Experience with ServiceNow Now Assist
- Streamlining Communication: Now Assist acts as your employees’ assistant within ServiceNow, answering questions, resolving issues, and automating tasks – all through a user-friendly chat interface.
- Personalized Learning & Development: Generative AI analyzes employee data to deliver customized training modules, making learning more efficient and engaging. Now Assist complements this by providing a platform for immediate support on learning queries.
- Enhanced Employee Well-being: Generative AI helps track employee wellness by analyzing engagement and stress indicators. Organizations can then create personalized initiatives to support a thriving work environment. Now Assist further enhances well-being by reducing frustration with seeking information or resolving issues.
Customer Success Stories: Royal Cyber's ServiceNow CMDB Assessment Series (Part 1-3)
Improving Data Accuracy (Part 1)
Tired of chasing down missing ingredients in your IT kitchen? A prominent restaurant chain in the United States was, too. They faced a daunting challenge: The organization’s complex IT environment and disparate data sources resulted in an inaccurate and unreliable ServiceNow Configuration Management Database (CMDB). But with the help of ServiceNow CMDB and Royal Cyber expertise, they transformed their IT operations!
Read our case study to find out how we boosted efficiency, slashed costs, and elevated their IT game:
Asset Management with ServiceNow IRE (Part 2)
This time, the restaurant client faced significant challenges in maintaining accurate and reliable asset data due to the lack of robust asset tagging practices and inconsistent data entry. This led to operational inefficiencies and increased risk exposure. To address these issues, a comprehensive asset management strategy was implemented, including activating ServiceNow IRE.
Read now to find out how we enhanced asset visibility and reduced costs by 22% to help the client achieve a significant uplift in its asset management capabilities:
Custom Incident Management (Part 3)
The client needed help with a chaotic incident management system. With a complex network of restaurants, their IT team struggled to keep up with the flood of incidents, leading to slow response times and frustrated employees. By clarifying the difference between incidents and requests, streamlining incident creation, and implementing robust governance processes, they created an environment where incidents were resolved faster, employees were happier, and the overall customer experience improved.
Want to know how they did it? Dive into our case study to discover the secret to incident management success with ServiceNow CMDB:
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