A Complete Guide On ServiceNow Admin Center

Keeping track of trends around one of the most innovative companies in the world is not an easy task. From streamlining the delivery of services by providing a service model that defines, structures and automates the flow of work to providing robust, simple and fast platform- ServiceNow has never failed to maintain its position in the list of best IT service management platforms.

In previous releases of Now Platform, ServiceNow administration was clustered, cumbersome & admins had to lookup multiple spaces to manage the NOW platform. With Tokyo release, ServiceNow has introduced new products and added additional features to existing ones. Admin Center is a new application in the Tokyo release. Admin Center application provides a central hub for platform owners and admins to easily access platform capabilities, discover new applications, and get intelligent, actionable insights.The Admin Center application can be used to discover the capability of the available applications and how they can be implemented to work towards achieving your business goal.

All in all, Admin Center is a one stop shop which allows admins to make the most of the Now Platform® by making it easy for admins to discover, install, and configure ServiceNow® products and applications.

• Discover what applications are included in your license and how they can be implemented to achieve your business goals.
• Implement the suggested solutions with the installation of recommended applications to work toward your business outcome.

• It provides Adoption Blueprints which helps in getting application recommendations organized by business objective.
• It allows centralized access, step-by-step guidance for administering ServiceNow apps with easy setup and configuration
• The list of Recommended and Optional applications is in an ideal order based on your current scenario for a selected adoption blueprint. View the progress of the number of recommended applications installed on the adoption blueprint cards.
• Explore the different Maturity levels of the Applications on the Adoption Blueprints details page. The maturity levels are categorized as: Build a foundation, Enhance the experience, Optimize the functionality, and Add Advanced Features.

1. Discover what applications are included in your license
2. How products can be implemented to achieve your business goals.
3. Implement the suggested solutions with the installation of recommended applications to work toward your business outcome.
4. Empower admins – One stop shop for admins as it allows to monitor and oversee all aspects of operating the NOW Platform and apps—easily, and in one place.
5. Reduce time-to-value – Take advantage of self-service guidance for fast adoption and value realization.

• Adoption Blueprints
• Recommended and optional applications
• Maturity levels of applications

Adoption blueprints are the specific and measurable results, that an organization needs to accomplish their growth. Adoption blueprints can be used to address your organizational needs for achieving business growth. Each blueprint focuses on a strategic priority. It suggests applications and plugins best suited for your business goal. Adoption blueprints display the applications and features available to you and the recommended solutions to achieve business goals. These are specific and measurable results that an organization needs to accomplish their growth. You can target strategic business improvements with a set of apps and features.

Note: Adoption blueprints can also be referred as IT Adoption Journeys. The default version of Admin Center refers Adoption blueprints as IT Adoption Journeys. The latest version of the Admin Center application is available in the ServiceNow Store.

Some of the goals based on which adoption blueprints are recommended:

1. Optimizing operations to efficiently meet the goals of your organization
   • Reduced service operations cost for premium services
   • Focused on simplifying and automating transactions
2. Managing risk more efficiently by improving prioritization, efficiency, and operational reporting
3. Delivering seamless employee experience to increase engagement and productivity with proper utilization of resources

When you select the adoption blueprint, the following tracks for the recommended applications and features within the selected adoption blueprint show up.

• Build a foundation
• Enhance the experience
• Optimize the functionality
• Add advanced features

The recommended applications and features have been arranged in the order of impact in the process of giving you a measurable result. They can also be referred as “crawl”, “walk”, “run”, and “fly” phases respectively.

• • Recommended and optional applications are in an ideal order based on your current scenario for a selected adoption blueprint.
  • View the progress of the number of recommended applications installed on the adoption blueprint cards

Note: The applications and features mentioned in different tracks are only recommended to be installed.
Some of the recommended applications and features in each track may already be installed in your instance and not require any additional action.

In each of the tracks, the applications are mentioned in the following order:

1. Recommended applications that are not yet installed
2. Recommended applications that are already installed but need to be updated
3. Recommended applications that are already installed in your instance.

Note: The recommended applications don’t need to be installed at all or in the order listed.

1. Explore the different maturity levels of the recommended and optional applications on the Adoption Blueprints details page.
2. Maturity levels are categorized as follows:
   • a. Build a foundation
   • b. Enhance the experience
   • c. Optimize the functionality
   • d. Add advanced features.

Admin Center is a ServiceNow Platform feature that is active by default.

Royal Cyber’s work on the ServiceNow Admin Platform is continuous and collaborative. Together, we are expanding the use of the Now Platform with new pilot projects, optimizing processes for an ever-growing range of business areas. If you would wish to leverage ServiceNow for your business, Royal Cyber would be ready to help. As a Certified ServiceNow partner with rich experience, we have unmatched expertise and have been active in significant success for our clients worldwide. We provide Scalable and upgradable solutions & managed services for our customers to drive digital transformation for long-term success. For more information, you can email us at [email protected] or visit Royal Cyber.