Rajeev Goyal
ServiceNow Practice Head
September 27, 2024
The latest ServiceNow Xanadu Release, slated for release in the latter half of Q3 2024, will bring significant changes and enhancements focusing on overall employee experience, compliance, and hyper-automation. The Xanadu release notes inform customers of new features and improvements across the Now Platform, which aim to streamline operations and enhance business productivity globally.
ServiceNow Xanadu Release Highlights
Service Reliability Management
Service Reliability Management (SRM) is the latest application launched in the Xanadu release for ServiceNow ITOM. It is a tool designed to help IT teams proactively manage and maintain their technical services with the help of the following features:
- Self-Service Management: Provides a guided, self-serve experience for teams to manage the health of their technical services autonomously.
- Integrated Workflow: Service reliability management (SRM) enhances efficiency and service reliability by combining the capabilities of ITSM and ITOM into a single service operations workflow.
Proactive Engagement
The Proactive Engagement application is part of the ServiceNow ITSM product line. It is a vital tool for IT teams seeking to enhance their IT service delivery and improve employee satisfaction by improving the employee digital experience and empowering them with proactive solutions. Now, employees can resolve day-to-day digital issues independently, improving productivity and satisfaction. Furthermore, this application helps identify potential issues before they impact employees, reducing downtime and enhancing the user experience.
Leader Hub
Smart Assessment Engine
The Smart Assessment Engine (SAE) is a new ServiceNow GRC application, debuting in the Xanadu release. Automating and streamlining assessment processes aims to reduce the manual burden of assessments for risk and compliance and helps organizations maintain compliance more efficiently and at a lower cost. Features include:
- Template Designer: Users can create custom assessments using a new template designer.
- Unified Submission: Combining multiple assessments into a single submission simplifies the process and ensures consistency.
- Migration Support: This tool helps migrate legacy assessment metric types to Smart Assessment Engine templates, ensuring a seamless transition to the new system.
ServiceNow IDE
As part of the ServiceNow platform plan for increased hyperautomation and low code solutions, the ServiceNow Xanadu release has launched ServiceNow IDE. ServiceNow IDE streamlines the development process, making it more intuitive and collaborative. Based on Visual Studio Code for the web, it offers:
The development of scoped applications involves creating apps designed not to interfere with the functioning of other apps. This is done within a familiar Integrated Development Environment (IDE). These applications can be managed in source control using standard Git providers, which allows for better tracking of changes, code review, and code backup. Additionally, this approach facilitates collaboration across multiple instances, making it easier for teams with varying skill levels to work together effectively.
ServiceNow Xanadu Release: Other Updates
- ServiceNow ITAM: For software asset management, enhanced capabilities track and manage software assets’ cost, utilization, and compliance, ensuring optimal resource use. ServiceNow HAM’s new automation features streamline the management of hardware assets, from procurement to decommissioning.
- HR Service Delivery for Healthcare: This application streamlines physician onboarding. Hospitals and clinics can improve their HR processes with secure data management, automated onboarding, and customizable workflows.
- Journey Designer: Provides a holistic view of ongoing organizational tasks and journeys, detailed reports on employee journey metrics, and a parental leave guide.
- Skills Intelligence: The latest updates for Skills Intelligence include a node map to comprehend job families, role groups, and related skills, customized recommendations for career development and planning, and an interactive playbook within the Skills Intelligence Workspace. This tool is extremely valuable for HR teams building a highly skilled and flexible workforce.
- Collaborative Work Management: Improved tools for planning, visualizing, and collaborating on work with team members across the organization.
- Goal Framework: This framework allows businesses to create and manage goals, set targets, and evaluate progress, aligning with organizational objectives.
- Portfolio Planning: Enhanced capabilities for visualizing the alignment of work with organizational goals, making strategic planning more efficient.
- Project Workspace: An updated user interface for project managers to plan and manage projects intuitively.
- Resource Management Workspace: A dedicated workspace for resource managers to efficiently manage resource assignments.
- Proactive Case Management: Advanced capabilities for detecting and addressing customer issues before they escalate into more significant problems. Ensuring that customer service teams can resolve potential issues swiftly, leading to higher customer satisfaction.
- Omnichannel Experience: Enhances the omnichannel experience, ensuring customers can seamlessly interact with service teams across various platforms.
- Now Assist for FSM: AI automatically creates knowledge articles from work order task information and can summarize sidebar discussions, ensuring critical information is captured.
Upgrade to ServiceNow Xanadu with Royal Cyber
The ServiceNow Xanadu release represents a pivotal moment in the ongoing evolution of digital transformation. With its suite of new applications and enhanced features, the Xanadu release empowers organizations across industries to further optimize their digital workflows, enhance operational efficiency, and drive strategic growth. From advanced IT service management to innovative customer service solutions and strengthened security capabilities, ServiceNow Xanadu equips enterprises to navigate the complexities of the digital landscape with increased confidence and agility.
As we enter this new era, Royal Cyber is dedicated to partnering with its clients to fully leverage ServiceNow Xanadu’s transformative potential. Our commitment is to guide you through every step of this digital journey, unlock new opportunities, and ensure that technology and human innovation come together to create lasting impact.
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