CASE STUDY
Industry | Financial Services
Technology | ServiceNow
Location | United States
The client is a provider of insurance brokerage and risk management services. Its offerings include insurance, reinsurance brokerage, human resource solutions, and outsourcing services. In an ongoing effort to boost operational efficiency and ensure platform integrity, the company launched a project to optimize the Application Portfolio Management (APM) table within their management system. The initiative focused on assessing and removing redundant custom fields, replacing them with out-of-the-box (OOB) fields after conducting a comprehensive impact assessment.
This case study details the challenges encountered, the approach taken, the results achieved, and the benefits realized from this optimization initiative.
The proliferation of custom fields resulted in unnecessary complexity and redundancy, impeding efficient data management
Inactive custom fields occasionally caused issues in platform health reports, posing risks to system performance and reliability
Evaluating the necessity and actual usage of each custom field was challenging, requiring thorough analysis and active stakeholder engagement.
Removal of fields complied with data governance policies disrupted existing workflows, which was critical.
Comprehensive Assessment Completed
The team successfully assessed all custom fields in the APM table, providing clear recommendations for each field regarding deactivation, deletion, or replacement.
Reduction in Custom Fields
Numerous redundant custom fields were identified for deactivation, simplifying the APM table and reducing complexity.
Improved Platform Health
The removal of inactive fields contributed to enhanced platform health, resulting in improved performance and reliability.
The team successfully assessed all custom fields in the APM table, providing clear recommendations for each field regarding deactivation, deletion, or replacement.
Numerous redundant custom fields were identified for deactivation, simplifying the APM table and reducing complexity.
The removal of inactive fields contributed to enhanced platform health, resulting in improved performance and reliability.
Transitioning to standardized OOB fields improved data integrity and consistency throughout the APM table.
Director - Digital Transformation
30%
Enhanced Data Quality
Audience
- Executives, CTOs, Director
- IT Consultants
- Business Analysts
- Project Managers
- IT Project Coordinators
- Architects and Specialists
