CASE STUDY
Improving Asset Management with ServiceNow IRE for Leading Restaurant Chain
About The Client
The client is a renowned restaurant chain with locations across the United States. It faced challenges managing its IT infrastructure effectively. With a complex environment and diverse data sources, it struggled to maintain accurate and reliable data in its ServiceNow CMDB, leading to operational inefficiencies and governance issues.
Industry | Hospitality
Solutions | ServiceNow
Location | USA
Business Challenges
- No asset tagging, leading to many tags having blank and duplicate serial numbers.
- Configuration Items (CIs) were often created without proper linkage to the parent asset records
- Inconsistencies in asset tracking due to no serial numbers for hardware-related asset classes.
- ServiceNow IRE (IRE) was not enabled, causing duplication and erroneous CI attributes
Business Solutions
- Asset tags were made mandatory and allocated for all asset records.
- Strict association between CIs and assets was enforced to ensure proper information was entered.
- Validations were set up at all data entry points to ensure that required attributes were consistently populated
- Identification and Reconciliation Engine (ServiceNow IRE) was enabled to prevent duplicate CIs.
Key Outcomes
Improved Asset Visbility
22% Reduced Costs
Mitigated Risks.
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