CASE STUDY
Industry | Education
Technology | ServiceNow
Location | Canada
The client is a leading educational institute in Alberta, Canada, offering a wide range of academic courses and career-focused programs. The college specializes in fields such as healthcare, business administration, community studies, and technology, with a strong emphasis on the practical application of theories.
Utilization visibility and manual tracking of licenses, resulting in errors and incomplete data.
Manual processes and time-consuming methods for identifying outdated licenses
Integration barriers that led to alignment of Monday.com’s OAuth framework with ServiceNow’s SaaS License Management plugin
Technical constraints with limited API documentation for advanced Monday.com functionalities.
Improved Visibility
Centralized SaaS subscription data, including Monday.com licenses, within ServiceNow for enhanced transparency.
Cost Savings
Reclaimed over 25% of unused licenses within the first quarter, leading to significant cost reductions.
Configuration on Monday.com by creating a ServiceNow app in Monday.com with OAuth scopes
Setting up ServiceNow by installing and activating the SaaS License Management plugin
Scheduled job automation on ServiceNow to retrieve software subscription data from Monday.com and populate it in the Software Subscription table.
Built a custom ServiceNow dashboard to provide real-time insights into subscription usage - highlighting active and stale licenses.
I would like to thank the Royal Cyber developers and engineers who worked hard to integrate our system with Monday.com, ensuring that we had complete oversight of the license subscription process and could better track subscriptions.
Chief Information Officer
75%
Decrease in True Up Costs
Audience
- Executives, CTOs, Director
- IT Consultants
- Business Analysts
- Project Managers
- IT Project Coordinators
- Architects and Specialists
