CASE STUDY
Industry | Financial Services
Technology | ServiceNow
Location | United States
The client is a diversified financial services company headquartered in San Antonio, Texas. They provide insurance, mortgage, and investment services to financial institutions, businesses, and individuals and is present in all 50 US states. To successfully manage operations across different business lines, the client implemented integration between ServiceNow and Azure DevOps. However, they faced significant operational inefficiencies and communication gaps due to disconnected tools and workflows between ServiceNow and Azure DevOps.
User generated Request Items (RITMs) needed mapping to Azure DevOps backlog items.
Cross-team collaboration hindered due to updates not reflecting on either platform
Updates in one system not synchronized with the others leading to inconsistencies and delays.
A lack of corresponding Product Backlog Items (PBIs) in Azure DevOps when generating Service Task
Full Integration
Complete integration between ServiceNow and Azure DevOps with real-time data synchronization.
Improved Collaboration
Engineers and engineering teams could work seamlessly, with updated backlog items across both systems.
Operational Efficiency
Real-time updates eliminated latency and improved workflow transparency.
Identified six ServiceNow catalogue items for integration with Azure DevOps.
Bi-directional data synchronization for real-time updates between ServiceNow and Azure DevOps
Platform integration using Azure DevOps to bridge the gap between development and operations, fostering seamless collaboration.
ServiceNow tasks automatically triggered the creation of PBIs in Azure DevOps for engineering teams
Chief Operating Offcer
70% Reduced Latency
The success of this project demonstrates how innovative integrations can achieve business objectives and optimize workflows.
Audience
- Executives, CTOs, Director
- IT Consultants
- Business Analysts
- Project Managers
- IT Project Coordinators
- Architects and Specialists
