CASE STUDY
Industry | Finance
Technology | Databricks
Location | United States
The client is a reputable financial institution headquartered in Chicago, Illinois, serving the Midwest region of the United States. Established in 1978, it has grown to become one of the leading banks in the region, known for its commitment to providing personalized banking services and innovative financial solutions. The bank offers various services, including personal and business banking, wealth management, and investment. However, it faced challenges in effectively managing customer complaints to maintain trust and ensure compliance with data protection regulations.
Reputational Risk
Customer Privacy
Regulatory Compliance
Operational Efficiency
20%
Improvement in Customer Satisfaction
25%
Increase in Customer Loyalty
30%
Improvement in Operational Efficiency
GDPR & CCPA
Compliance
NLP-Based Anonymization
Machine Learning Classification
Business Analytics
ETL processes on Databricks
The team excelled in implementing a customised compliance and customer privacy solution with the invaluable assistance of Databricks. Our customers now have enhanced trust in our services, enabling us to operate securely and confidently.
Director- AI/ML Solutions
40%
Increase in Reported Customer Trust
Audience
- Executives, CTOs, Director
- IT Consultants
- Business Analysts
- Project Managers
- IT Project Coordinators
- Architects and Specialists
