CASE STUDY
Establishing a QA Center of Excellence (CoE) for Home Depot

Industry | Retail Services

Service | Test Automation

Location | United States

Home Depot is the world’s largest home improvement retailer with approximately 475,000 orange-blooded associates and more than 2,300 stores in the U.S., Canada and Mexico. The typical store today averages 105,000 square feet of indoor retail space, interconnected with an e-commerce business that offers more than one million products for the DIY customer, professional contractors, and the industry’s largest installation business

Due to the scale of business operations, Home Depo faced inefficiencies in their QA processes, including high manual testing efforts, inconsistent test execution, and a lack of automation. These issues led to delayed releases, increased bug rates, and higher operational costs.


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Challenges

Significant inefficiencies in Quality Assurance (QA) processes as a result of high manual testing

Inconsistent test execution, which led to inconsistent variations in test results

Lack of automation in QA processes further exacerbated the problems

The cumulative effect of these inefficiencies led to delayed releases, increased bug rates, and higher operational costs.

Key Outcomes
30% Reduced Bug Rate

The decrease in bug rates led to higher software reliability

40% Increase in Test Coverage

Increase in Test Coverage ensured comprehensive validation of software functionality

25% Faster Time-To-Market

Shortened release cycles led to streamlined QA processes and automation.

Solutions

Conducted a thorough evaluation of the client's current QA process, identified gaps, and recommended a tailored QA strategy, including the adoption of a Test Automation Framework and N-1 approach.

Selected and implemented automation tools, developed a robust Test Automation Framework, and standardized testing processes to ensure reusability and efficiency.

Automated high-volume test cases, integrated automated test scripts into the CI/CD pipeline, and implemented In-Sprint Automation QA to align testing efforts with Agile sprints.

Provided training and skill enhancement programs for the client's QA team, established Quality Gates, and monitored key QA metrics to identify areas for improvement and refine processes.

What Customers Say about Royal Cyber

Our experience with Royal Cyber’s has been quite good. The GoTestPro platform is easy to use and offers a lot of flexibility during testing. It has made our Quality Assurance process a lot smoother, especially with its integration into our CI/CD tools. Additionally, whenever our team faced issues the support team was quick to help.

Client_pic
Victor Howard

Director of Information Technology

50%

Increase in Overall Cost Savings

Audience

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