Introduction: The client is a Tokyo, Japan-based company which provides transfer service business of postal items/home delivery, E-commerce planning and development business.
Challenges: The client was using live persons to handle customers’ questions on the site. It was difficult for the Agents to respond to the unlimited number of queries due to which they used to hold chats.
Solution: Royal Cyber implemented Chabot Solution which is a complete e-commerce Watson powered assistant that provides One big stop solution for the user queries.