CASE STUDY
Customer Loyalty Solution for Retail Company: Coupon System Automation with RPA

Industry | Retail

Technology | RPA

Location | Jamaica

The client’s company, established in 1923, is a leading retailer specializing in construction, home improvement, farm, and gardening supplies. With over 90 years of experience, it offers an extensive range of high-quality products, including construction materials, home renovation items, agricultural tools, and hardware essentials. Renowned for its innovative solutions and commitment to customer satisfaction, the client combines a knowledgeable staff, multiple retail locations, and a robust online presence to serve customers across Jamaica.

By downloading this content, you are agreeing to receive communications from Royal Cyber, including our Insights newsletter.




Challenges

Create a coupon code system for their customer loyalty automation program.

Generation of secure and unique coupon codes.

Allocation of coupon codes for loyal customers.

Maintain the history and usage of coupon codes.

Key Outcomes
65

Seconds were spent on processing a batch, which used to take 800 seconds.

500+

Hours Saved Each Month.

100%

Accuracy Achieved in Assigning to Loyal Customers.

Solutions

Created a bot with Microsoft Power Automate, SQL Server, and Excel.

Maintained a database of coupon codes and assignments to loyalty accounts.

Coupon code management system with unique codes.

Created a campaign XLSX file.

What Customers Say about Royal Cyber

I extend my sincere gratitude to all those involved in successfully implementing the customer loyalty automation program. The team exhibited exceptional dedication and competence in navigating all the tasks to help us innovate in the space for customer loyalty solutions for retail.

Sr. Director IT

5,000+

Loyalty Coupon Codes Processed Monthly

Audience

  • Executives, CTOs, Director
  • IT Consultants
  • Business Analysts
  • Project Managers
  • IT Project Coordinators
  • Architects and Specialists
Related Case Studies
LLMs
Marketing Automation using Salesforce
LLMs for AI-driven Keywords Review