SAP Commerce Cloud Upgrade: Enhanced Retail Operations

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CASE STUDY

SAP Commerce Cloud Upgrade from 2005 to 2211 for Enhanced Operations

Industry | Retail

Technology | SAP Commerce Cloud

Location | Saudi Arabia

The client is the market leader in the home improvement retail business based in Riyadh, Saudi Arabia, providing a wide range of products including electrical appliances, furniture, home improvement solutions, and more. In addition to its online presence, the client also operates offline stores where customers can purchase hardware and other items.

Challenges

The client aimed to upgrade their eCommerce website to provide proactive, personalized customer experiences with SAP Commerce Cloud Upgrade 2211 version.

One of the main objectives was to leverage SAP Commerce Cloud Upgrade's latest features like enhanced performance and scalability, improved security and regulatory compliance to enhance connectivity and efficiency, supported by SAP.

The team had to thoroughly explore each functionality and page of the client's application to gather necessary information before proceeding.

Additionally, numerous integrations with third-party tools were involved, some of which were not functioning properly, prompting a thorough investigation.

Key Outcomes

Revamped

Desktop and Mobile App Versions for Seamless User Experiences

Implemented

Google Master, resulting in a 40% increase in sales

Enhanced

Stock Availability by Providing Real-Time Updates

Migrated

from Appex to Xeno for Cost-Effective Management of Loyalty Points

Solutions

Despite encountering challenges, Royal Cyber successfully completed the SAP Commerce Cloud Upgrade version 2005 to 2211.

During the upgrade, we resolved several major issues including search engine optimization, localization, promotion, pricing adjustments, PLP sync-up, and bundle product concerns.

Additionally, we proposed implementing a Spartacus composable storefront with a single codebase throughout the application to enhance consistency and efficiency.

Throughout the upgrade journey, we identified several gaps in the application. We engaged with the client, presenting solutions and conducting brainstorming sessions, suggesting the client to commence an application revamp.

What Customers Say about Royal Cyber

I want to personally thank you and your team for been amazingly responsive, reacting to text messages promptly, to help us push the needle closer to getting the platform upgraded. A great partner. Thanks once again!