CASE STUDY
Industry | Financial Services
Technology | ServiceNow
Location | United States
The client is a financial service provider with presense in all 50 US states. The client utilized ServiceNow for IT asset management, where they faced significant challenges in the server attestation process. Servers that were not discovered by ServiceNow remained unaccounted for, leading to potential compliance issues and inefficient resource management.
What the organization really needed was a systematic approach to identify and manage servers with the status “No Longer Discovered”. This ensured they were tracked and properly decommissioned.
Servers not discovered by ServiceNow remained unaccounted for
Potential compliance issues and inefficient resource
Need for a systematic approach to identify and manage servers with the status "No Longer Discovered"
Lacked a process whereby servers were being tracked and properly decommissioned
Increased Visibility
Regular reporting on undiscovered servers allowed for timely
Streamlined Incident Management
Automated incident creation reduced manual effort and improved response times.
Weekly scheduled job automates the server attestation process, targeting servers not discovered for at least 10 days
Organizing servers by region and generating incidents for each region, detailing the impacted servers.
Assigning incidents to the Global-Vmware-Support team for resolution
Grouping of servers without a specified location and reported appropriately
80%
Improvement in Resource Management
Audience
- Executives, CTOs, Director
- IT Consultants
- Business Analysts
- Project Managers
- IT Project Coordinators
- Architects and Specialists
