CASE STUDY
Industry | Finance
Technology | ServiceNow
Location | United States
The client is a leading financial services company with a substantial user base and complex email and messaging requirements. Their operations involve managing various administrative tasks related to email and messaging services, necessitating a streamlined and efficient system.
Special instructions under "Business Justification" or "Notes/Comments" were often overlooked
Complex and lengthy processing times for both automated and non-automated requests.
Variability in processing times, particularly for non-standard or bulk requests.
Inconsistent user interface (UI) policies and actions leading to poor user experience.
Improved
User Experience and Adoption Rates
Enhanced
Load Times and Reduced Processing Times.
Developed
Mobile-friendly Interfaces
Introduced new forms for O365/Outlook shared mailbox migration, colleague Outlook mailbox administration, and more.
Simplified user interface and reduced the number of variables and policy actions, making the system more intuitive and easier to navigate.
Automated routine tasks, such as enabling Proofpoint Archive Search and provisioning full Microsoft Office Suite for contractors, post-approval.
Improved load times and mobile compatibility, enhancing accessibility and convenience for users.
Congratulations, and a big thank you to everyone who worked on the catalog standardization and successfully implemented it. The team did a great job tackling all the tasks that came up, and hats off to everyone who worked on this project.
Sr. Director IT
Simplified
Catalog Management and Maintenance.
Audience
- Executives, CTOs, Director
- IT Consultants
- Business Analysts
- Project Managers
- IT Project Coordinators
- Architects and Specialists
