CASE STUDY
Technology | SAP BTP
Location | Saudi Arabia
The client is an entity of the agricultural department that aims to provide high-quality, sustainable agricultural services to enable farmers, breeders, agricultural and commercial establishments to enhance operating efficiency and improve quality and productivity.
The reliance on manual processes for managing IT support requests resulted in frequent delays, errors, and missed approvals.
Different types of IT requests required approvals from various departments or individuals, leading to bottlenecks and inconsistencies.
The absence of a centralized system made it challenging to track the status of IT support requests and approvals.
Efficient management of IT resources, such as devices, software licenses, and technical support, was a persistent challenge.
Reduced
Manual Processing Time and Errors
Streamlined
Workflows and Simplified Request Submission
Ensured
Efficient Data Flow and Consistency
Improved
Overall Productivity
Royal Cyber implemented a comprehensive IT support request and approval management system built on SAP Business Technology Platform (BTP).
This solution effectively streamlined the entire process of submitting, tracking, and approving IT support requests.
It featured a centralized request portal that allows employees to easily submit requests for various IT services, including devices, software, technical support, and system upgrades.
The system included automated workflow management that expedites processing by routing requests through the appropriate approval channels and supporting complex multi-level approvals.
80%
Increase in Customer Activity
Audience
- Executives, CTOs, Director
- IT Consultants
- Business Analysts
- Project Managers
- IT Project Coordinators
- Architects and Specialists
