Discover how ServiceNow’s Now Assist for ITOM is transforming IT operations with advanced AI capabilities and streamlined workflows. This video showcases the power of ServiceNow’s secure, purpose-built large language model, designed to help agents and engineers swiftly understand complex, machine-generated alerts and stay focused on resolving issues.
Highlights:
- Service Operations Workspace Express List: A single-page view that allows teams to review alerts without opening new tabs, enabling quick identification of trends and simplifying alert data.
- Alert Decoding and Simplification: Now Assist for ITOM simplifies lengthy and esoteric messages, making it easier for both experts and new agents to comprehend and act on alert data.
- Root Cause Analysis: Leverage ServiceNow’s common data model to correlate and cross-reference configuration items, changes, problems, alerts, and incidents.
- ITOM Playbooks: Develop custom actions based on past successful workarounds, creating an automation catalog that streamlines event management.
- Generative AI Integration: Utilize text-to-code capabilities powered by generative AI to group alerts from disparate sources, even without a mature CMDB.
- Enhanced Alert Management: Set up and manage alert automations quickly, enriching alerts with business context and tags to enable efficient alert correlation and resolution.
Watch this video as we demonstrate how Now Assist for ITOM empowers IT teams to achieve faster resolution times, improve service reliability, and enhance overall operational efficiency. Whether you’re an IT professional looking to optimize your workflow or an organization aiming for improved IT service management, this video will provide valuable insights into the capabilities of ServiceNow’s ITOM solutions.
Watch now and see how you can revolutionize your IT operations with ServiceNow!