Discover how Royal Cyber tackled the complex challenge of optimizing a client’s Configuration Management Database (CMDB) within ServiceNow. Led by Senior ServiceNow Consultant Manahil Khan, this comprehensive assessment highlights the primary business challenges, including data quality issues, inconsistent data intake processes, and lack of governance. Royal Cyber’s systematic approach involved a detailed analysis of the current environment, developing a solution roadmap, and implementing process automation and governance. The outcome? Improved data quality, operational efficiency, and user experience, with significant cost savings. Tune in for key takeaways, including a 30% reduction in data inconsistencies, a 25% drop-in incident resolution time, and a 20% cost reduction through automation.