In today’s competitive market, businesses can’t rely solely on product or price. Customer experiences and ease of doing business are paramount. Discover how ServiceNow’s Engagement Messenger and Next Experience transform customer service and order management.
Engagement Messenger allows you to create, configure, enable, and disable modules based on your customer needs, including support reminders, special offers, and access to the knowledge base. Next Experience offers agents a modern, accessible user interface with features like configurable workspaces, dark mode, and proactive monitoring.
Watch how Julie from Boxio interacts with a live agent to add security cameras to her order and how agents manage orders, handle customer complaints with Playbooks, and use IT operations management for proactive monitoring.
