Optimize Your Vendor Issue Resolution Process for Better Business Operations
In any business, addressing vendor issues swiftly is crucial for maintaining seamless operations. In this video, we explore how ServiceNow’s vendor issue resolution process, paired with Royal Cyber’s comprehensive approach, streamlines vendor management to enhance efficiency and reduce downtime.
Here’s how the process works:
- Employees report vendor issues via the Employee Center.
- The Vendor Manager evaluates the issue and creates detailed tasks, assigning responsibilities for corrective actions.
- Vendors complete the necessary corrective steps.
- The Vendor Manager reviews the vendor’s response.
- Finally, the issue is closed and documented in the Employee Center.
With our streamlined process and ServiceNow as a unified platform, we ensure swift issue identification, corrective action, and resolution for all vendor-related concerns. Transform your vendor management process with ServiceNow and Royal Cyber.