Watch Our ServiceNow Customer Success Story about Leading Telecommunications Company
Our video explores how a leading US telecommunications company serving over 25 million customers initially struggled to create a new platform over its legacy infrastructure to meet the growing customer demand.
The telecommunication company was able to engage with its customers via voice-based interactions using the natural language process (NLP) from its existing legacy platform.
Explore how Royal Cyber’s ServiceNow team developed a solution to integrate a building framework to automate interactions and created a unique solution using ServiceNow.
Learn how we helped deliver several positive outcomes across various business parameters, including agent productivity, customer experiences, business flexibility, and more.