Revolutionizing Field Service with Generative AI
Discover the enhanced capabilities of ServiceNow Field Service Management, powered by Now Assist. In this demo, we showcase how ServiceNow’s Field Service Management, combined with Generative AI, can significantly boost the productivity of field technicians.
Meet Alex Ray, a field technician who has just completed repairing an out-of-order ATM. Using the ServiceNow Agent app on his mobile device, Alex logs his progress and taps on ‘Close Complete’ to add his work notes. With the new feature of Now Assist, technicians can now quickly summarize their work through generative AI.
Watch as Alex uses Now Assist to generate closure notes effortlessly. The AI swiftly creates a summary of the completed task, simplifying the documentation process. Alex can either submit the AI-generated summary as is or modify it to his liking before submitting. Once submitted, these notes are added to the activity stream of the work order task, visible to all required stakeholders.
Now Assist empowers Alex to quickly close his tasks, ensuring a seamless experience by minimizing manual and tedious efforts. This innovation restores functionality to the ATM and business operations faster, making Alex more productive and saving him valuable time.
- ServiceNow Field Service Management
- Generative AI-powered Now Assist
- Simplified documentation process
- Enhanced productivity for field technicians