Omni Channel Experience
Perhaps one of the intact potentials for Omni-channel is stirring it from a buyer’s journey to a total customer experience. Whether the purchase experience starts online or through catalogue, the customer has plethora of choices as to how they may want to travel through the buyer’s journey. Royal Cyber is your partner in achieving the cutting edge that will distinguish you from the competition.
We at Royal Cyber provide a smooth experience, regardless of the channel or device. Consumers can now engage with the vendor to access the products or services through a physical store, website, mobile app, catalog, or even through a social media. Every piece of the customer’s experience should be constant and complementary.
“ According to MIT’s report, 80% of store shoppers check prices online, with one-third accessing the information on their mobile device while inside the actual store. This percentage proves that consumers are also approaching their experience from multiple angles. Source – marketingland.com “
The New KPI – Beyond Sales and Marketing
As a pioneer in providing solutions for e-commerce solutions , Royal Cyber has deep expertise in thinking about the customer experience. Now, as a featured company in this aspect, Royal Cyber is exceptionally skilled to integrate self service solutions and the contact center, thereby allowing organizations to effortlessly bridge the gap between service agents and customer care agents.
Omni channel customer service, and the Omni channel customer experience, should be all about providing service where and when a customer wants it. Royal Cyber was explicitly built for the digital market. With increased conversion rates on the cart, enhanced payment order pages, promotional breaks and more, we can help you out to get the most out of every transaction and make more happy customers.