Salesforce Agentforce for Businesses
Salesforce AgentForce is an AI-powered assistant designed to streamline tasks, from customer support to business operations.
As a trusted Salesforce partner, Royal Cyber helps you unlock AgentForce’s full potential. Boost productivity, foster innovation, and enhance security with our expert integration services.
Prepare your Data for AgentForce
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Why attend the Workshop?
Build Agents Specific to your Industry usecase
Personalized Support
- Preloaded with Industry Data
- Pretained on Ecommerce Terms
- Automated, Personalized Experiences
Drive Sales
- Order Tracking
- Exchanges & Refunds
- Product Search & Promotions
- Re-engage Abandoned Carts
Boost Customer Satisfaction
- From FAQs to transactions
- Discount and Deal Promotions
- Interactive Advertising
Streamline Operations
- Effortlessly handle high volumes
- Ensure customer service remains available, effective and efficient
Conversational AI
- Answer account related queries, processing transactions, providing financial advice, fraud detection and more.
- Equipped with industry-specific skills, emotional intelligence, and the ability to understand and use a company’s service knowledge and processes.
Turnkey Solutions
- KYC Indentification and Verification
- Account Questions, address changes
- Make Payments, Report Lost card, Loan Application
- Open/close account, Product recommendations.
Lower Operational Cost
- Partially or fully automating repetitve tasks and processes with Agentforce while providing real time agent assistance.
- Higher containment rates and faster, accurate agents reduce handling times and increase FCR.
Secure & Compliant OTB
- Security and compliance are not optional to protect you and your customer
- Comply with GDPR, SOC2 Type ||, ISO 27001, ISO9001, PCI DSS
Automated, Contectual Experiences
- Automate and personalize common service processes like appointments, filling out forms, answer common questions about medication, pay bills and more.
Knowledge On Demand
- Pretrained in your support knowledge, industry know-how, and enterprise systems to deliver contextual support when patients need it.
Turnkey Solutions
- ID &V, Update Insurance, Pay bills.
- Make and Change appointments, Refill Requests
- Common Medical questions, provide referrals, post discharge engagement.
Voice Self Service & Agent Assist
- Easily and quickly handle issues with a medical device and later hand over to a live agent, pivoting to assisting the agent in real time..
Join our Free Workshop
AgentForce is Amazing! Unlock major advantages for your business with our proven strategies and expert guidance.
Our AgentForce Service Offerings
Pre-requistes for Implemention
The Salesforce environment should be up-to date including the latest version of Salesforce Lightning Experience.
System Integration
Agentforce often needs to interact with various systems such as CRM, telephony and communication platforms..
Data Readiness
Clean and organized data is cruical for implementing Agentforce. Conduct data audits, remove duplicates and ensure data consistency.
Network & Security Infrastructure
A robust network infrasturcture is essential to support the real time interaction capabilities of Agentforce.
24/7 Support & Maintenance
Comprehensive round-the-clock support framework to handle technical issues.
Agent Training & Change Mgt
A well planned training program shall be in place to familiarize agents with the new interface, features and functionalities.
Continuous Updates and Enhancements
Regular updates and enhancements to keep your Agentforce implementation current and feature-rich.
Royal Cyber Service Offerings
Microsoft Copilot Implementation
Seamless integration of Copilot for enhanced AI-powered assistance.
Customized Training Programs
Tailored training sessions to empower your team with effective utilization of Microsoft Copilot.
Collaborative Consultation
Expert guidance on leveraging Copilot for fostering efficient teamwork.
Performance Optimization
Fine-tuning and optimizing performance with Copilot's assistance for enhanced productivity.
24/7 Support and Maintenance
Comprehensive round-the-clock support and maintenance services to ensure smooth Copilot usage.
Integration with Tools
Seamless integration of Copilot with your custom tools for a streamlined development.
Continuous Updates and Enhancements
Regular updates and enhancements to keep your Copilot implementation current and feature rich.