ServiceNow ITSM

ServiceNow ITSM

Manage End-to-End IT Service Delivery with ServiceNow ITSM

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ServiceNow ITSM: What is ITSM Used For?

ServiceNow ITSM, aka ServiceNow IT Service Management, helps enterprise IT teams manage and track their workflows within a unified cloud-based, mobile-first platform. With the increase in the need for exceptional service delivery in the fields of SaaS and vendor service management, IT Service Management has stepped up as a solution essential to helping IT departments in present-day organizations provide exceptional IT service delivery.

ServiceNow, a 9-time Leader in the Gartner Magic Quadrant for ITSM Platform, uses a compelling mix of people, technology, and processes to provide holistic solutions for organizations. Royal Cyber is a ServiceNow Premier partner committed to helping organizations revolutionize their ITSM with ServiceNow.

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ServiceNow ITSM Benefits

Enhanced Efficiency

Streamline IT processes and automate workflows to reduce manual errors through Incident Management, Change Management, and Configuration Management Database (CMDB).

Efficient Self-Service

ServiceNow ITSM modules like Service Catalog, Knowledge Management, and Virtual Agent can help you empower your users and customers to find answers and solutions on their own, reducing the workload and costs of your IT staff.

Enhanced Control

Monitor and manage your IT performance, compliance, and security with Service Level Management, Services Operation Workspace, and Problem Management. These tools help you define and track SLAs, improve IT outcomes, and detect and respond to security incidents.

Improved Collaboration

Foster collaboration and communication among your IT teams and your organization, improving productivity and innovation with Site Reliability Operations, Request Management, and Workforce Optimization.

Client Satisfaction

By helping deliver better IT services to customers and users, ServiceNow IT Service Management (ITSM) increases customer satisfaction and loyalty.

ServiceNow IT Service Management Modules
  • Change Management: IT infrastructure and services are managed and controlled effectively.
  • Service Level Management: Service levels delivered to customers are defined and monitored.
  • Predictive Intelligence: ITSM processes can be improved and automated with the help of AI/ML.
  • Asset Management: Manage and track IT software throughout its lifecycle.
  • Now Assist: Get instant and personalized assistance from your IT service desk.
  • Service Portal: The easy to use drag and drop interface helps create and customize the IT service portal.
  • Virtual Agent: Provide customer and employee support with automated conversational chatbots.
  • Process Mining: Discover and optimize your IT service management processes.
  • Incident Management: Restore regular service operation with efficient and effective handling of incidents.
  • Knowledge Management: Capture and share the knowledge of your IT organization.
  • Digital Portfolio Management:Plan and execute your IT projects with a digital portfolio.
  • Employee Center: A one-stop shop that empowers employees by serving all their IT needs.
  • Workforce Optimization: Help IT service desk agents optimize their performance and productivity.
  • DevOps Change Velocity: Use automated change management processes to accelerate DevOps.
  • Problem Management: Reduce IT issues and downtime with a single platform for problem management.
  • Site Reliability Operations:Make IT services more reliable and available.
  • Service Catalog: Increase the visibility of IT services offered to customers by defining and publishing them using catalogs.
  • Request Management:Manage and fulfill the requests for your IT services.
  • DevOps Config:Configure and customize your DevOps integration.
  • Now Mobile: Access and manage IT services from anywhere, anytime, with Now Mobile.
  • Contract & Renewal Management:Ensure IT contracts and renewals are managed and prevent vendor terms and conditions from violating compliance.
  • Configuration Management Database (CMDB):Keep a single dashboard that maintains a single source of truth for all IT infrastructure and services.
  • Continual Improvement Management: Ensure continuous improvement of IT services using a continual improvement program.

ServiceNow Pro vs. Standard vs. Enterprise

ServiceNow offers three ITSM packages: Standard, Professional, and Enterprise. Their key features are listed below:
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  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Request Management
  • Virtual Agent Lite
  • Asset and Cost Management
  • Service Operations Workspace
  • Digital Portfolio Management
  • All Now Platform capabilities

ITSM Standard combined with:

  • Virtual Agent with NLU
  • Performance Analytics
  • Predictive Intelligence
  • Continual Improvement
  • Vendor Management Workspace
  • Dynamic Translation
  • Cloud Call Center, Office 365 and Slack
  • DevOps Change & Config

ITSM Pro combined with:

  • Workforce Optimization
  • Process Optimization

Royal Cyber Offerings for ServiceNow ITSM

ServiceNow ITSM Migration

Leave legacy ITSM behind. Migrate to ServiceNow with our proven approach for a smooth, secure transition.

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ServiceNow ITSM Jumpstart

Ready to hit the ground running with ServiceNow IT Service Management? Sign up for our jumpstart package now!

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ServiceNow IT Service Management Resources

ServiceNow ITSM that Unlocks High-Velocity Teams
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Supercharge your IT Service Management (ITSM) with the Power of AI
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Gain Improved Service Delivery Capabilities through ServiceNow Predictive Intelligence
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Improve ITSM Efficiency with ServiceNow Agent Workspace
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IT Service Management
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Talk to our ServiceNow IT Service Management (ITSM) professional to discuss managing your enterprise IT services efficiently. 

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ServiceNow ITSM FAQs

Asset Management: The Asset module of the ServiceNow ITSM service manages financial, inventory and contracts for all assets in your organisation as well as related risks. By contrast, ServiceNow IT Asset Management — another product line from the same provider and serving these solutions as part of an assessment to be used for ongoing support which allows enterprises control over their use of hardware, software and cloud resources period lifecycle management active management decisions related to information technology (IT) investment.
Yes, ServiceNow is referred as an enterprise resource planning(ERP) tool in the market for automation and digitalisation of all core business processes. ServiceNow ITSM tool, ServiceNow GRC, ServiceNow CSM, etc., are some of its product catalogs that demonstrate how capable ERP is.
ITSM tools are used by a variety of people within a company due to its ability to help manage all types of IT services. Job roles that frequently come in contact with ITSM tools include, IT professionals including both developers and managers. Furthermore, ITSM is also utilized by other teams including customer service, and human resources.