ServiceNow ITSM
Manage End-to-End IT Service Delivery with ServiceNow ITSM
ServiceNow ITSM: What is ITSM Used For?
ServiceNow ITSM, aka ServiceNow IT Service Management, helps enterprise IT teams manage and track their workflows within a unified cloud-based, mobile-first platform. With the increase in the need for exceptional service delivery in the fields of SaaS and vendor service management, ServiceNow ITSM has stepped up as a solution essential to helping IT departments in present-day organizations provide exceptional IT service delivery. ServiceNow, a 9-time Leader in the Gartner Magic Quadrant for ITSM Platform, uses a compelling mix of people, technology, and processes to provide holistic solutions for organizations.
Royal Cyber is a ServiceNow Premier partner committed to helping organizations revolutionize their ITSM with ServiceNow.
CMDB Enhancement with Norquest College & Royal Cyber
ServiceNow ITSM Benefits
Streamline IT processes and automate workflows to reduce manual errors through Incident Management, Change Management, and Configuration Management Database (CMDB).
ServiceNow ITSM modules like Service Catalog, Knowledge Management, and Virtual Agent can help you empower your users and customers to find answers and solutions on their own, reducing the workload and costs of your IT staff.
Monitor and manage your IT performance, compliance, and security with Service Level Management, Services Operation Workspace, and Problem Management. These tools help you define and track SLAs, improve IT outcomes, and detect and respond to security incidents.
Foster collaboration and communication among your IT teams and your organization, improving productivity and innovation with Site Reliability Operations, Request Management, and Workforce Optimization.
By helping deliver better IT services to customers and users, ServiceNow ITSM increases customer satisfaction and loyalty.
- Change Management: IT infrastructure and services are managed and controlled effectively.
- Service Level Management: Service levels delivered to customers are defined and monitored.
- Predictive Intelligence: ITSM processes can be improved and automated with the help of AI/ML.
- Asset Management: Manage and track IT software throughout its lifecycle.
- Now Assist: Get instant and personalized assistance from your IT service desk.
- Service Portal: The easy to use drag and drop interface helps create and customize the IT service portal.
- Virtual Agent: Provide customer and employee support with automated conversational chatbots.
- Process Mining: Discover and optimize your IT service management processes.
- Incident Management: Restore regular service operation with efficient and effective handling of incidents.
- Knowledge Management: Capture and share the knowledge of your IT organization.
- Digital Portfolio Management:Plan and execute your IT projects with a digital portfolio.
- Employee Center: A one-stop shop that empowers employees by serving all their IT needs.
- Workforce Optimization: Help IT service desk agents optimize their performance and productivity.
- DevOps Change Velocity: Use automated change management processes to accelerate DevOps.
- Problem Management: Reduce IT issues and downtime with a single platform for problem management.
- Site Reliability Operations:Make IT services more reliable and available.
- Service Catalog: Increase the visibility of IT services offered to customers by defining and publishing them using catalogs.
- Request Management:Manage and fulfill the requests for your IT services.
- DevOps Config:Configure and customize your DevOps integration.
- Now Mobile: Access and manage IT services from anywhere, anytime, with Now Mobile.
- Contract & Renewal Management:Ensure IT contracts and renewals are managed and prevent vendor terms and conditions from violating compliance.
- Configuration Management Database (CMDB):Keep a single dashboard that maintains a single source of truth for all IT infrastructure and services.
- Continual Improvement Management: Ensure continuous improvement of IT services using a continual improvement program.
ServiceNow ITSM Pro vs. Standard vs. Enterprise
- Incident Management
- Problem Management
- Change Management
- Release Management
- Request Management
- Virtual Agent Lite
- Asset and Cost Management
- Service Operations Workspace
- Digital Portfolio Management
- All Now Platform capabilities
ITSM Standard combined with:
- Virtual Agent with NLU
- Performance Analytics
- Predictive Intelligence
- Continual Improvement
- Vendor Management Workspace
- Dynamic Translation
- Cloud Call Center, Office 365 and Slack
- DevOps Change & Config
ITSM Pro combined with:
- Workforce Optimization
- Process Optimization
Royal Cyber Offerings for ServiceNow ITSM
ServiceNow ITSM Migration
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ServiceNow ITSM Jumpstart
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