ServiceNow CSM Solutions
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What is ServiceNow CSM?
ServiceNow CSM (Customer Service Management) is a platform designed to help businesses manage and streamline their customer service operations. It is built on the ServiceNow cloud-based platform and provides various enterprise-level tools and solutions. Customer Service ManagM offers organizations comprehensive customer service management software that enhances omnichannel customer experience, improves operational efficiency, and drives customer loyalty and satisfaction.
Royal Cyber, a ServiceNow Premier Partner, offers comprehensive solutions for all your customer service management needs. Our expert consultants will design and implement a plan to optimize your customer service management, integrate with existing systems, and provide ongoing support for your team.
Benefits of CSM in ServiceNow
Multi-Channel Self Service
Meet customers where they are to improve experiences and resolve issues faster to reduce customer effort.
AI-Powered Cross-Department Collaboration
Streamline customer operations and achieve transparency for all stakeholders in customer service management.
Real-time Insights
Leverage Gen AI tools within customer service management software to proactively resolve customer requests and improve team productivity.
Improved Customer Experience & Loyalty
By providing a seamless customer experience, CSM in ServiceNow helps boost loyalty and drive revenue.
Key Features of ServiceNow CSM
- Self Service: Give prompt, personalized customer assistance with access to integrated knowledge, service catalogs, communities, and chatbots.
- Workforce Optimization: Get real-time visibility into scheduling and performance for agents to manage teams effectively.
- Process Mining: Optimize process flows to streamline customer service teams' operations and improve productivity.
- Virtual Agent: Resolve customer issues faster with an intelligent automation chatbot that takes over the role of a physical agent.
- Guided Decisions: Help customer service management agents resolve issues faster with access to context-based recommendations for the next step.
- Engagement Messenger: Improve customer self-service experiences on third-party websites with custom configurations
- Omnichannel: Provide customer support experience across all media platforms, whether on phone, chat, or social media.
- Workspaces: Resolve issues quickly by improving customer agent efficiency with access to a single workspace.
- Case Management: Optimize customer interactions, uphold SLAs, map account relationships, and provide assistance for outsourced services.
- Service Model Foundation: Design service organization structures and their interconnections to cater to your business requirements.
- Advanced Work Assignment: Provide the right in-person service experience and boost customer satisfaction and loyalty.
- Service Management for Issue Resolution: Resolve customer issues instantly and permanently.
- Knowledge Management: Ease the process of knowledge sharing and team collaboration to improve CSM on ServiceNow.
- Task Intelligence: Access intelligent service automation to boost customer service management.
ServiceNow CSM Pricing Packages
- Agent Workspace
- Case Management
- Omnichannel
- Knowledge Management
- Walk-up Experience for Customer Service
- Service Management for Issue Resolution
- Advanced Work Assignment
- Engagement Messenger
- Digital Portfolio Management
In addition to the Standard package:
- Proactive Customer Service Operations
- Task Intelligence
- Performance Analytics
- Virtual Agent
- Outsourced Customer Service
- Continual Improvement Management
- Vendor Management Workspace
- DevOps
- Now Assist for CSM
- Self-Service
In addition to the Professional Package:
- Workforce Optimization
- Process Mining
Royal Cyber ServiceNow CSM Offerings
ServiceNow CSM Assessment
Sign up for our ServiceNow CSM Assessment and discover your path to customer service excellence.
ServiceNow CSM Jumpstart
Jumpstart your ServiceNow CSM implementation with our expert package and deliver exceptional customer experiences faster.
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ServiceNow CSM
Connect with ServiceNow partner Royal Cyber on how to enhance customer interaction and boost satisfaction.